Return & Exchange Policy

Return & Exchange Policy

Effective Date: 15/08/2025

This Return & Exchange Policy applies to all purchases made on https://cocosmile.in/

CocoSmile India is operated by Iscoot Moters India LLP, Bhopal, Madhya Pradesh, India.

1. Eligibility for Return or Exchange

A return or exchange request may be raised only under the following conditions:

  • Product received is damaged, defective, or leaking

  • Incorrect product delivered

  • Manufacturing defect identified

🕒 Requests must be raised within 7 days of delivery.

2. Non-Eligible Items

For hygiene and safety reasons, the following are not eligible for return or exchange:

  • Used, washed, or altered products

  • Products damaged due to misuse or mishandling

  • Products without original packaging, tags, or accessories

  • Items purchased during sale/clearance (unless defective)

  • Change-of-mind or preference-based returns

3. How to Request a Return or Exchange

To initiate a request, please contact us with the following details:

📧 Email: info@cocosmile.in📞 Phone/WhatsApp: +91 7225-089501

Required information:

  • Order ID

  • Product name

  • Clear photos/videos showing the issue

  • Reason for return or exchange

Requests will be reviewed within 24–48 working hours.

4. Exchange Policy

  • Approved exchanges will be processed at no additional cost.

  • Exchanges are subject to product availability.

  • If the same product is unavailable, customers may choose:

    • A replacement product of equal value, or

    • A refund to the original payment method

5. Refund Policy 

Refunds will be issued only if:

  • Exchange or replacement is not possible, or

  • Product is out of stock, or

  • Order is cancelled before dispatch

Refund Timeline

  • Approved refunds are processed within 5–7 business days.

  • Refunds are credited to the original payment method used at checkout.

  • CocoSmile India is not responsible for delays caused by banks or payment providers.

6. Cancellation Policy

  • Orders can be cancelled before dispatch only.

  • Once shipped, orders cannot be cancelled.

  • Cancellation requests must be sent immediately after placing the order.

7. Return Shipping

  • For approved damaged, defective, or incorrect products, return shipping will be arranged by CocoSmile India.

  • Products must be returned unused and in original packaging.

  • Failure to meet return conditions may result in rejection.

8. Transit Damage

If your order arrives damaged:

  • Do not accept the delivery if visibly damaged, or

  • Report the issue within 24 hours of delivery with supporting photos/videos

9. Final Decision

All return, exchange, and refund requests are subject to inspection and approval by CocoSmile India.
Our decision shall be final in such cases.

10. Contact Information 

For any return, exchange, or refund queries, contact:

CocoSmile India
Operated by Iscoot Moters India LLP

📞 Phone: +91 7225-089501
📧 Email: info@cocosmile.in

📍 Address:
386/1, 367, 374 Maple High Street, Narmadapuram Road, Bawaria Kalan, Bhopal, Madhya Pradesh – 462026 India