Effective Date: 15/08/2025
At CocoSmile, we want you to be completely happy with your purchase. If something isn’t right, we’re here to make it right.
1. Eligibility for Returns & Exchanges
We accept returns or exchanges under the following conditions:
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Request is made within 7 days of receiving your order.
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The product is unused, in its original packaging, and in resellable condition.
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You have the receipt or proof of purchase.
2. Non-Returnable/Non-Exchangeable Items
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Customized or personalized products.
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Clearance or sale items (unless defective).
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Items that have been used, washed, or damaged by the customer.
3. Return Process
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Contact us at [Insert Email] with your order number and reason for return/exchange.
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If the item is defective/damaged, include clear photos for verification.
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Ship the item back to us in its original condition and packaging.
4. Exchange Process
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If you’d like to exchange your item for a different product, size, or color, we will ship the replacement after receiving and inspecting the returned item.
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Exchanges are subject to stock availability.
5. Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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If the return is due to our error, we will provide a prepaid shipping label.
6. Refund Option
If you prefer a refund instead of an exchange, please refer to our Refund Policy for details.
7. Contact Us
For return or exchange requests, please email info@cocosmile.in or call +91 7225020207